Terms and Conditions

Terms and Conditions

1. Service Provider Information

The service provider is the operator of Kőszeghegyalja Guesthouse.

The exact company name, registered office, tax ID number, and contact information can be found under the “Contact” menu item.

2. Scope of Services

The service provider offers accommodation services and sells digital gift certificates via an online platform.

3. Booking Process

Bookings can be made online through the website.

The reservation becomes valid upon confirmation.

The service provider reserves the right to refuse a reservation in justified cases.

4. Payment Terms

Payment can be made by credit card (e.g., SimplePay), bank transfer, or SZÉP card.

The exact payment terms are specified during the reservation process.

The service provider is exempt from value-added tax (AAM).

5. Cancellation Policy

The cancellation policy is specified in the booking confirmation.

In the event of a late cancellation or no-show, the service provider may charge a penalty fee.

6. Gift Certificates

Gift certificates are sent in digital format.

The vouchers are valid for a specified period.

They cannot be exchanged for cash and cannot be replaced if lost.

Their use is subject to prior reservation.

7. Terms of Service

The guest is required to comply with the house rules.

Only registered guests may stay at the accommodation.

The guest is liable for any damage caused by them.

8. Disclaimer of Liability

The service provider assumes no liability for guests’ personal belongings.

The service provider is not liable for damages arising from causes beyond its control (e.g., force majeure).

9. Data Processing

Personal data is processed in accordance with the provisions of the Privacy Policy.

10. Final Provisions

The service provider reserves the right to amend the General Terms and Conditions.

The current version of the General Terms and Conditions is available on the website.

By making a reservation, the guest accepts the terms of these General Terms and Conditions.